For practitioners
For wellness centres
For pharmacies
For clinics
Corporate wellness1. General Principle
Where a cancellation is eligible under this Policy, LifeHerba issues a 100% refund of the amount paid — there are no partial refunds or cancellation fees. Refunds are processed automatically to your original payment method via our payment partner (Razorpay) and typically reflect in your account within 5–7 business days, depending on your bank or card issuer.
2. Doctor Consultations
You may cancel a booked appointment any time before the doctor confirms, declines, or completes the consultation, triggering an automatic full refund. If the doctor is unable to accept your appointment request, you also receive an automatic full refund. Once a consultation has started or been completed, it is no longer eligible for cancellation or refund through the app.
3. Medicine Orders
You may cancel an order any time before it has been packed and dispatched for delivery, triggering an automatic full refund and release of reserved stock. If the pharmacy is unable to fulfil your order, you also receive an automatic full refund. Once an order has been dispatched, it can no longer be cancelled through the app. For issues with a delivered order, contact us within 48 hours of delivery.
4. Wellness Therapy Bookings
You may cancel a therapy booking any time it is in a cancellable state (before the session has started), triggering an automatic full refund. Once a session has started or been completed, it is no longer eligible for cancellation or refund through the app.
5. How Refunds Are Processed
All refunds are issued to the original payment method through Razorpay. LifeHerba does not hold refunded funds or issue them via any other channel (e.g. wallet credit, bank transfer) at this time. If a refund fails to process on our end, our team is notified and will complete it manually.
6. Contact Us
For any refund questions or issues not covered above, contact us at support@lifeherbagroup.com.