FAQs

Quick answers to common questions.

Grouped by the areas people ask about most. If your question isn't here, our support team can help.

Booking & consultations

How to find a practitioner, reschedule, and join a video or audio consult.

Accepted payment methods, when refunds apply, and how long they take.

Prescription upload and verification, delivery windows, and returns.

How verification works, what a booking includes, and cancellation terms.

How your health record is stored, who can see it, and how to export or delete it.