For practitioners
For wellness centres
For pharmacies
For clinics
Corporate wellness1. Information We Collect
Account details you provide (name, email, phone, gender), health information you choose to share (medical conditions, prescriptions, medical records you upload), and consultation data (chat messages, appointment history) needed to provide the Service.
2. How We Use Your Information
To create and manage your account, connect you with doctors, pharmacies and clinics, process appointments and orders, and send you notifications about your consultations, prescriptions and orders.
4. Data Storage & Security
Your data is stored on secured cloud infrastructure. Uploaded files (medical records, prescriptions, chat attachments) are stored in access-controlled cloud storage, and access to your data requires authentication.
5. Your Choices
You can edit your address and blood group from your profile at any time. You can log out of your account at any time, which ends your active session on that device.
6. Data Retention
We retain your account and health data for as long as your account is active, so your consultation and prescription history remains available to you and your treating doctor.
7. Contact Us
For any privacy questions or requests, contact us at support@lifeherbagroup.com.
8. Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, the Grievance Officer for LifeHerba can be contacted at support@lifeherbagroup.com for any complaints or concerns regarding the processing of your personal data. We aim to acknowledge grievances within 7 working days and resolve them within 30 working days.