For practitioners
For wellness centres
For pharmacies
For clinics
Corporate wellness1. If you still have the app installed
Open LifeHerba, go to Settings, and tap "Delete Account." Confirm the request. This is the fastest way to delete your account and does not require contacting us.
2. If you no longer have the app installed
Email support@lifeherbagroup.com from the email address or with the phone number linked to your account, with the subject line "Account Deletion Request." Include your full name so we can locate your account. We will process the request within 7 working days of receiving it.
3. What happens after you request deletion
Your account is deactivated immediately — you will not be able to log in — and enters a 30-day grace period. If you change your mind, you can cancel the deletion within this window by logging back in, or by emailing us if you deleted via email. After 30 days, your account and personal data are permanently anonymized and cannot be recovered.
4. What gets deleted
Your name, email, phone number, saved addresses, medical conditions and allergies on file, profile picture, and any other personal information tied to your account.
5. What we retain, and why
Some records cannot be deleted immediately even after your account is anonymized: • Prescriptions and medical records are retained as required under applicable healthcare record-keeping regulations. • Payment and order records are retained as required under applicable tax and financial record-keeping laws. This data is retained only for the legally required period and is disassociated from your identifying information once your account is anonymized.
6. Request a copy of your data instead
If you want a copy of your data rather than deletion, log into the app and use the data export option in Settings, or email support@lifeherbagroup.com with the subject line "Data Export Request."
7. Questions or concerns
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, our Grievance Officer can be reached at support@lifeherbagroup.com for any questions about this process. We aim to acknowledge grievances within 7 working days and resolve them within 30 working days. See our Privacy Policy for more on how we handle your data.